Last updated: April 1, 2026

Welcome to MTS Solution Kitchen Appliance Repair & Service Center. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you use our services — including in-home repairs, workshop servicing, bookings, and customer support.

Information We Collect

When you book a service, contact us, or visit our service center, we may collect the following types of personal information:

• Personal Identification: Full name, phone number, email address, and home or office address.
• Appliance Details: Brand, model, serial number, and description of the fault or service required.
• Service Records: Date of service, technician notes, repair history, parts used, and warranty information.
• Payment Information: Billing details, payment method, and transaction records (we do not store full card numbers).
• Communication Records: WhatsApp messages, emails, or call logs related to your service enquiry or booking.
• Location Data: Your address for home visit appointments or delivery/collection of appliances.

How We Use Your Information

We use the information collected solely for legitimate service purposes, including:

• Scheduling and confirming repair or service appointments.
• Diagnosing faults and recommending the appropriate service or repair.
• Processing payments and issuing invoices or receipts.
• Providing warranty support and follow-up after service completion.
• Sending service reminders, updates, or appointment confirmations via SMS or WhatsApp.
• Improving the quality of our service and customer experience.
• Complying with legal or regulatory obligations.

ⓘ We will never sell, rent, or trade your personal information to third parties for marketing purposes.

Sharing of Information

We only share your information in the following limited circumstances:

• Authorised Technicians: Our trained service staff who need your details to carry out repairs or home visits.
• Parts Suppliers: To source genuine replacement parts specific to your appliance brand or model (no personal contact details shared).
• Payment Processors: Secure third-party payment platforms used to process transactions.
• Legal Authorities: When required by law, court order, or regulatory request.

All third parties with whom we share data are required to maintain the confidentiality of your information.

Data Retention

We retain your personal information for as long as is necessary to provide our services and meet legal obligations:

• Service and repair records are kept for a minimum of 2 years for warranty and after-service support purposes.
• Payment and billing records are retained as required by applicable financial regulations.
• You may request deletion of your data at any time, subject to any legal retention requirements.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

• Secure storage of customer records in password-protected systems.
• Restricted staff access to personal data on a need-to-know basis.
• Encrypted communication channels for digital correspondence where possible.
• Physical safeguards at our service center premises.

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to contact us promptly if you suspect any unauthorised use of your data.

Cookies & Online Enquiries

If you contact us through our website or online booking form, basic cookies or analytics tools may be used to improve your browsing experience and monitor website performance. These do not collect personally identifiable information without your consent.

You may disable cookies through your browser settings at any time without affecting your ability to contact us or book a service.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct any inaccurate information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Objection: Object to how your data is being used in certain circumstances.
• Portability: Request your data in a portable, readable format.

To exercise any of these rights, please contact us using the details below. We will respond within 14 working days.

Children’s Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. Any updates will be posted on our website or communicated to you directly. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to us:

Business Name: MTS Solution

Email: customercare@mtssolutions.co.in

Operating Hours: All days, 9:30 AM – 6:30 PM

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