Last Updated: April 1, 2026

Please read these Terms and Conditions carefully before using our repair and servicing services. By booking an appointment, dropping off your appliance, or engaging our technicians for a home visit, you agree to be bound by the following terms. These terms apply to all customers of our Kitchen Appliance Repair & Service Center and cover all appliances serviced, including kitchen chimneys, built-in hobs, cooktops, dishwashers, washing machines, refrigerators, and air conditioners.

Acceptance of Terms

By requesting a service, repair, or inspection — whether in person, by phone, WhatsApp, or online — you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

If you do not agree with any part of these terms, please do not proceed with booking or using our services.

Services Offered

We provide the following services for home appliances of all major brands:

• Basic servicing, full servicing, and general maintenance
• Fault diagnosis and repair of kitchen chimneys, hobs, cooktops, and dishwashers
• Washing machine, refrigerator, and air conditioner repair
• Genuine spare parts supply and replacement
• Home visit repair services and workshop-based repairs

All services are performed by trained and experienced technicians. We reserve the right to decline any service request at our discretion, including where the appliance is deemed beyond economical repair.

Booking & Appointments

• Appointments can be made via phone call, WhatsApp, or our online booking form.
• A confirmed booking slot is subject to technician availability.
• Customers are required to ensure that the appliance is accessible and ready for inspection at the time of the appointment.
• If you need to reschedule or cancel an appointment, please notify us at least 24 hours in advance.
• We reserve the right to reschedule appointments due to technician unavailability, emergencies, or circumstances beyond our control. We will notify you as early as possible.

ⓘ Repeated no-shows or last-minute cancellations may result in a cancellation fee or refusal of future bookings.

Inspection & Diagnosis

Before any repair work begins, our technician will conduct an initial inspection and diagnosis of your appliance.

• A diagnostic/inspection fee may apply for home visits or workshop assessments. This fee will be communicated to you before inspection begins.
• The diagnostic fee may be waived or credited against the total repair cost if you proceed with the recommended repair.
• If you choose not to proceed with the repair after inspection, the diagnostic fee remains payable.
• The technician will provide a written or verbal quotation before commencing any repair work.

Quotation & Pricing

• All prices quoted are indicative and may vary based on the brand, model, fault severity, and parts required.
• Final pricing will be confirmed after the initial inspection and diagnosis.
• Quotations are valid for 7 days from the date of issue.
• We reserve the right to revise the quotation if additional faults are discovered during the repair process. You will be informed of any changes before additional work proceeds.
• All prices are inclusive of labour unless stated otherwise. Parts costs are itemised separately in the invoice.

ⓘ No repair work will commence without your verbal or written approval of the quoted price.

Spare Parts & Components

• We use genuine, manufacturer-approved spare parts wherever possible.
• In cases where genuine parts are unavailable or discontinued, we will inform you and may suggest compatible alternatives.
• Parts ordered specifically for your appliance are non-refundable once ordered, unless they are found to be faulty or incorrect upon arrival.
• We do not accept responsibility for delays caused by parts being out of stock or unavailable from suppliers.

Turnaround Time

• Standard repairs are typically completed within 1 to 3 working days, depending on the complexity of the fault and parts availability.
• Estimated completion times provided are approximate and not guaranteed.
• We will notify you promptly if there are any delays to the expected repair timeline.
• Appliances left at our workshop for more than 30 days without customer response may be subject to a storage fee or disposed of after reasonable notice.

Warranty on Repairs

We stand behind the quality of our workmanship and parts. Our warranty terms are as follows:

• Labour Warranty: All repair work is covered by a 30-day warranty on labour from the date of service completion.
• Parts Warranty: Genuine replacement parts carry a warranty as provided by the manufacturer (typically 90 days to 1 year).
• Warranty is void if the appliance has been tampered with, misused, or repaired by an unauthorised third party after our service.
• Warranty does not cover new or unrelated faults that arise after the repair.
• To claim a warranty, you must present your original invoice or service receipt.

ⓘ Warranty claims must be reported within the warranty period. Claims raised after expiry will be treated as new service requests and charged accordingly.

Payment Terms

• Full payment is due upon completion of the repair or service, before the appliance is returned or the technician departs.
• We accept cash, bank transfer, and e-wallet payments (e.g., Touch ‘n Go, DuitNow).
• An official invoice or receipt will be issued for every transaction.
• Repairs will not be released until full payment has been received.
• We do not offer credit terms unless agreed in writing in advance.

⚠ Appliances left uncollected for more than 14 days after the customer has been notified of completion may incur a daily storage fee of RM5/day.

Customer Responsibilities

To ensure a smooth and efficient service experience, customers are responsible for:

• Providing accurate information about the appliance, its fault, and any previous repairs undertaken.
• Ensuring the appliance is safe to handle and free from hazardous substances (e.g., gas leaks, electrical faults) before handing over to our technician.
• Backing up or removing any personal items or accessories attached to the appliance before service.
• Ensuring someone aged 18 or above is present at the property during a home visit.
• Providing clear access to the appliance, including removal of surrounding furniture or cabinetry if required.

Limitation of Liability

• We are not liable for any pre-existing damage, cosmetic defects, or faults unrelated to the service performed.
• Our liability is limited to the cost of the repair carried out. We are not responsible for indirect or consequential losses, including loss of income, food spoilage (in refrigerators), or property damage resulting from an appliance fault.
• We are not responsible for damage caused by power surges, flooding, pest infestation, or other external environmental factors.
• We will take reasonable care of your appliance while it is in our possession but accept no liability for pre-existing cosmetic damage not documented at the time of collection.

ⓘ We recommend that customers document the condition of their appliance (with photos) before dropping it off or handing it to our technician.

Cancellation & Refunds

• If you cancel a confirmed repair after parts have been ordered, you will be charged for the cost of parts already sourced.
• Refunds will only be considered in the event of a verified service failure on our part.
• Refund requests must be submitted in writing within 7 days of the service date.
• Diagnostic or call-out fees are non-refundable once a technician has attended the job.

Uncollected Appliances

• Customers will be notified by phone or WhatsApp once their appliance is ready for collection.
• Appliances must be collected within 14 days of the completion notification.
• Appliances not collected within 60 days despite repeated notification may be disposed of or donated to charity. We accept no liability for such disposal.
• Any outstanding payment must be settled before collection.

Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be available at our service center and on our website. Continued use of our services after any changes implies acceptance of the revised terms.

Contact Us

If you have any questions about these Terms and Conditions or wish to raise a concern, please contact us:

Business Name: MTS Solution

Email: customercare@mtssolutions.co.in

Operating Hours: All days, 9:30 AM – 6:30 PM

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